THE INDUSTRY'S BEST WARRANTY!
OUR WARRANTY: Most car, van, SUV, and light-duty truck repairs and services are covered by our industry leading 5-year/50,000-mile limited parts and labor warranty. Heavy-duty vehicles, commercially used vehicles, brakes and associated labor have a 2-year/24,000-mile limited parts and labor warranty. In all cases, the warranty expires when either limit is met, time or mileage.
CALL US FIRST!!! Contact Carfix before performing or authorizing any services that may be covered under warranty. We cannot pay for warranty work performed by any other facility or issue refunds for work performed by other facilities unless the service was approved in advance by Carfix management. We cannot issue refunds in place of paying for unauthorized repairs that may have been covered by warranty.
TROUBLE OUT OF TOWN? Any problem that occurs within fifty miles of Carfix must return to us for coverage to apply. If a problem occurs more than fifty miles away, contact us - we have a nationwide network of shops to help us take care of you no matter where you are. We will identify the nearest shop we trust to handle your needs. In the unlikely circumstance that you have a problem far from us, repairs must be performed by a facility approved by Carfix management to be covered.
OTHER WARRANTIES/COVERAGES: Any aftermarket, extended, or factory warranty that covers a needed component holds primary position and takes priority over any Carfix warranty. Any part with its own manufacturer warranty (Tire mileage warranties and Battery life warranties for example) will be covered to the extent of that specific warranty - not the Carfix warranty.
EXCLUSIONS AND LIMITATIONS: Our warranty does not include coverage for car rental expense, towing, lost wages, or any other related expenses. The maximum warranty coverage is equal to the total parts and labor cost of the original repair. The warranty will not be valid if the vehicle has been abused, misused, or if subsequent repair, service, or alteration has affected the covered items. Carfix reserves the right to refund the full purchase price of goods and services purchased in relation to any warrantable failure in lieu of any warranty claim.
Carfix's 5-year warranty began on June 22, 2018. Prior to that date, most services were covered by a 3 year, 36,000-mile warranty. Heavy-duty, commercial, and brake services performed prior to June 22, 2018, had an 18 month / 18,000-mile warranty. All other warranty details have remained the same.